Returns & Exchanges

At Portronics, we strive to ensure your complete satisfaction with every purchase by offering a hassle-free 7-day return and exchange policy for all our electronic gadgets and accessories. If your product is defective or does not meet your expectations, we are committed to making it right through a seamless resolution process.

Return Process

• 1.
  Initiate Request

  Log in to your Portronics account and visit the 'My Orders' section to select the item you wish to return or exchange within 7 days of delivery.

• 2.
  Quality Verification

  Upload clear images or a short video demonstrating any technical defects or physical damage to help our technical team validate your request quickly.

• 3.
  Secure Packaging

  Once approved, pack the product in its original brand box with all included accessories, manuals, and the invoice to ensure a safe transit back to our facility.

• 4.
  Pickup and Refund

  Our logistics partner will collect the package from your doorstep, and upon successful inspection, your refund or replacement will be processed within 5-7 business days.