Frequently Asked Questions

Everything you need to know about our innovative gadgets and services.

What is the standard shipping timeline for my order?

Most orders are processed within 24 hours and typically reach our customers within 3 to 5 business days, depending on your location.

How do I claim a warranty for my Portronics product?

You can register your product on our official website and raise a service request through the 'Warranty' section by providing your invoice details.

What is the return policy for electronic accessories?

We offer a 7-day return policy for manufacturing defects. The product must be in its original packaging with all accessories included for a full refund or replacement.

Are Portronics power banks and chargers certified for safety?

Yes, all our power and charging solutions are BIS certified and feature built-in protection against overcharging, overheating, and short circuits.

Which payment methods do you accept?

We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.

How can I track my shipment?

Once your order is dispatched, you will receive a tracking link via SMS and email. You can also track it directly through the 'My Orders' section on our website.